N.Y. Court Establishes First Statewide
Guidelines for Mediators, Neutral Evaluators

Joel Stashenko
New York Law Journal
July 24, 2008

New York has established for the first time statewide guidelines for the qualifications and training of mediators and neutral evaluators who are called into cases by judges seeking to encourage out-of-court settlements.

Chief Administrative Judge Ann Pfau issued the new rules earlier this month with the approval of the Administrative Board of the Courts, which is comprised of Chief Judge Judith S. Kaye and the presiding justices of the four Appellate Division departments.

The guidelines require that mediators who want to make the rosters from which judges make assignments must have at least 24 hours of training in basic mediation skills and at least 16 hours of additional training in specific mediation techniques in the types of cases referred to them.

The rules also limit those wanting to be assigned as neutral evaluators to those who have practiced law or served as judges for at least five years with "substantial experience" in the kinds of cases referred to them.

Mediators seek common ground between adversarial parties on which mutually acceptable terms can be reached for settlements. Neutral evaluators gather evidence from the parties and give an opinion about what the parties can expect as the outcome if their dispute goes before a court.

The guidelines require continuing legal education of at least six hours every two years for both mediators and neutrals.

Establishment of the guidelines represents a coming of age for alternative dispute resolution (ADR) and is acknowledgement of its growing use by courts in New York, Pfau said.

"We thought that the ADR program in this state had reached a point of maturity and acceptance where it made sense to have uniform standards for all mediators in the state," she said in an interview. "I think this will be very helpful in continuing to develop this very vibrant ADR program that we have."

Until now, administrative judges have set the qualification requirements for the mediators and neutral evaluators on court rosters. Daniel M. Weitz, ADR coordinator for the Office of Court Administration, said many of the "several hundreds" of neutrals on the rosters already meet the requirements but that others may be some hours short and will have to receive more training to stay listed.

The qualifications for court-appointed mediators are similar to those recommended by an advisory group to the OCA. A member of the group, Simeon Baum of Resolve Mediation Services in Manhattan, said Wednesday that training sessions for would-be mediators typically last for three days or about 24 hours total.

"I think this is further evidence that ADR is here on the scene," said Baum, the first chairman of the New York State Bar Association's newly formed Section on Dispute Resolution. "It shows a greater level of sophistication in recognizing that people are going to be engaged in a refinement of mediation practices."

Baum said that the popularity of ADR grew starting in the 1990s as parties, especially in commercial and matrimonial cases, began to see its success at reaching settlements in sometimes-acrimonious disputes and avoiding costly litigation.

Court-appointed arbitrators have their own qualifications rules under the state courts' Community Dispute Resolution Centers Program and are not covered by Pfau's decree. Arbitrators are most typically called in to decide small claims cases, according to Weitz.

The new guidelines also do not apply to private mediators or neutrals called in by parties in disputes outside the aegis of the courts.

"It only has bearing on the courts, but it might have an indirect impact on the broader mediation field because people will start to see standards being set," Baum said.

Pfau's rules also recognize the potential for blending the roles of mediator and neutral evaluator, a source of some controversy in the ADR field.

Lela P. Love, director of the Cardozo Mediation Clinic at the Benjamin N. Cardozo School of Law, said it has long been in dispute whether the role of mediator, which entails acting as a facilitator of a settlement, can be performed along with the more disinterested functions of a neutral.

The new rules stipulate that the same neutral in the same case can perform the two roles, provided that person meets the training and background requirements of both mediator and neutral evaluator.

"Frankly, that issue has never truly been resolved, but it is a little resolved by this rule," Love said Wednesday. "I think New York is going to become a leader by the promulgation of this rule."

Love was also a member of the OCA advisory committee on professional qualifications and other ADR issues.

If the courts are going to put their imprimatur on ADR by maintaining rosters of neutrals, it is also in the courts' best interests to set standards for their qualifications and continuing education, Love said.

"It should be good, it better be good, if it is a public system," she said. "The education and training of neutrals is a critical pillar for ensuring quality."

The Commercial Division is most apt to maintain rosters of qualified ADR practitioners, especially in New York, Westchester, Nassau and Erie counties, said Weitz. Some Family Courts also maintain rosters, including New York City's, and often refer child custody and visitation disputes to mediation.

Under Pfau's rule, the Unified Court System will set criteria for training programs.

"It is not our intention to necessarily remove people who are currently serving on rosters if they are in need of some additional training," Weitz said Wednesday. "Our office will sponsor training throughout the near future for those interested."

Nothing in the rules exempts nonattorneys from acting as mediators, as long as they do not function in the dual role of neutral.

Baum said he knows of several excellent mediators who are not attorneys, though he said the vast majority are. In fact, Baum said he has pondered long and hard about the skills needed to effectively resolve disputes between others.

"I think there is an interesting question: What makes a good mediator and whether that is something that comes from personality or character or years of experience, judgment, a certain tact, a sense of humor -- all the various personal skills that make for a good mediator," Baum said. "Some of it comes from life experience and not necessarily through a training course."

Still, he added, "It definitely can't hurt to spend more time in training."

Study Shows Early Litigation
Settlements Save Businesses Money

Sheri Qualters
National Law Journal
June 9, 2008

A study of court settlements in personal injury lawsuits against businesses estimated companies could save an average total of $114,000 per claim or $670,000 for severe injuries by promptly settling cases instead of fighting them in court.

The study, which was published this month in the Columbia Business Law Review, also projected $32,000 in savings from lower legal expenses, or about $211,000 for cases involving severe injuries.

The study based the projections on how much it would cost businesses to make "early offers" to pay out-of-pocket medical expenses and wage losses of injured claimants. The quick settlements would reduce legal fees and "pain and suffering" damages.

University of Virginia School of Law professor Jeffrey O'Connell and California State University-Northridge associate professor Patricia Born wrote the study, which analyzed court settlements of personal injury and defective product injury cases against companies between 1988 and 2004 in Texas and Florida.

The study proposes an early offer system that would give businesses 180 days to offer claimants no-fault-like payments of medical expenses and wage losses not otherwise covered plus an additional 10 percent for attorney fees.

Although claimants would not be compensated for pain and suffering, the study predicted a payment wait time of 2 1/2 years less than going to court.

Under the model claimants could only turn down offers if the defendants' actions involved gross misconduct, which the study found only involves about 4 percent of business liability cases, said O'Connell.

"Thus a crucial element of the tort system's deterrence mechanism is retained: Injured parties could still win suitably large monetary awards under the early offers model for both economic and non-economic damages in clear cases of aggravated error," O'Connell said.

Our View: Less Painful Split
Brevard Judge Is Right to Encourage
Alternative to Courtroom Divorce Battles

FloridaToday.com
June 24, 2007

Akinder, gentler divorce?

For many people who've been through an ugly split, the idea pushes the limits of reality.

Anger, recriminations and revenge often become motivating factors when a marriage falls apart.

The results can be emotionally crushing to children and spouses, and loss of needed financial assets to soaring legal costs.

That's why even the possibility of ending unsalvageable unions without all that collateral damage should be encouraged.

And it's why we're glad to see an approach already used in Canada, Europe and increasingly around the nation, is coming to the Space Coast.

Its called collaborative divorce, and it brings together the parties' lawyers, neutral financial experts, mediators and mental-health specialists to address divorce-related problems on many fronts.

Brevard County Judge Dean Moxley recently signed an order to encourage lawyers to recommend collaborative divorce where applicable, rather than battle out the breakup in the courts.

Proponents say the process differs from mediation by reducing mediation's still-somewhat adversarial aspect.

While Moxley's order isn't law, anyone concerned with reaching the least-painful-possible divorce should give it serious consideration.

The benefits for couples who want to cooperate and are willing to fully disclose all assets could be substantial.

For example, divorce in Brevard County typically takes two years and costs $10,000 to $20,000. Collaboration costs many thousands of dollars less.

It also could accomplish in hours what might otherwise involve months of legal maneuvering and bring the situation to a close in as little as 30 days, says Rockledge-based mental health counselor Robin Siebold, a supporter of the process.

Should the hoped-for agreement not work out, the couple still can go to court, she says.

The hard sell could be to attorneys worried the trend might cut into their income.

However, when attorneys see how it relieves them of the late-night calls and constant emotionally driven demands, some decide to handle these cases exclusively, Siebold says.

Collaborative divorce is no cure-all.

Spouses who believe their mate would hide assets, or can't be trusted to carry through on agreements, would be better off with a good lawyer in a courtroom.

But in the rest of the cases, where spouses want to save money, avoid ugly attacks and protect children from turmoil, it's a smart solution.

We commend Moxley for giving it his support and we encourage lawyers who are looking out for the good of families to take up the cause.

                   Mediators Help Parties Avoid Trial
       Small Claims Court Volunteers Save County Taxpayers $55,000


By Richard Prior
St Augustine Record
October 11,

The three young women had once been roommates, but two were now suing the third, who allegedly left some obligations behind when she moved out.

All three stood at the lectern in Small Claims Court, giving brief overviews of their plight to County Judge Patti Christensen.

The two plaintiffs said the defendant left without paying all her bills. She also took some items that didn't belong to her, they claimed.

All were eager to go to trial. Then they took the judge up on her recommendation to talk it all over first with one of the court's more valuable assets.

A mediator.

"Our mediators are all volunteers," Christensen said. "Some are former automobile dealers and business owners; others are retired military big-wigs. One is a lay-rabbi; another is a former teacher."

Notably, none are former attorneys.

"Attorneys get bogged down in the vagaries of the law," the judge said.

Typically, Christensen said, mediators meet in private with the parties and ask each to explain their position. They don't take sides.

The object of talking it all over with a mediator is to work out a settlement that is agreeable to both sides without resorting to a trial.

"Because cases in Small Claims Court involve disputes of $5,000 or less, mediation is an economical way to resolve a dispute," said Christensen. "Litigants often can work out a solution by merely telling the mediator what they think they can prove and what their witnesses will say."

If the parties are far apart in their claims and don't want to sit down with a mediator, Christensen will schedule a trial date.

Many of the cases involve disputes about rent and security deposits, the judge said. Others are over substandard work or unpaid bills.

"The more unusual cases have included claims for a bad hairdo, determining custody of pet birds and whether someone's dog killed chickens," said Christensen.

For every four cases that are resolved at trial, mediators resolve one for the judge, she said.

Twenty mediators, trained and certified by the Florida Supreme Court, come to the courthouse twice a month to help Christensen and County Judge Charles Tinlin.

Their efforts save county taxpayers an average of $55,000 a year, said Christensen.

"On top of that," she added, "the mediators donate their time, so neither the county nor the litigants have to pay for their services."

Mediator Martin Cohen caught a case on Tuesday between a woman and a contractor who was supposed to renovate her home.

The workers walked off the job without completing it, said the woman, who wanted a $5,000 refund.

Before he retired the first time, Cohen was a director at Union Carbide, a Fortune 100 company, in Danbury, Conn. He later opened his own small firm, an engineering services business, in St. Augustine.

He started visiting the area in 1983 and became a full-time resident in 1993. He lives in St. Augustine Beach and has been a mediator for about 3 1/2 years.

"I'm interested in working with people," said Cohen. "It's really a challenge to get people to put aside their differences and come to an agreement."

Mediator John Alberti has been living in Ponte Vedra since 1993.

He had been an executive with a car rental company and an automobile dealership in Portland, Maine.

Alberti has been a mediator for about eight years.

"I like the legal environment," he said. "I like helping people resolve their disputes.

"And it's an opportunity to give back to the community."

The local mediation program has been "very successful and beneficial to the county," Christensen said.

She noted that Oct. 15-22 is National Mediation Week and extended her appreciation to Paul Greenfield, "who is retiring after many years of outstanding service."

"We have very high-quality folks who are helping us out," the judge said.

Anyone interested in becoming a mediator should call Judy Carroll, Mediation Supervisor at the Daytona Beach office, for more information. The phone number is (386) 239-6504.

Male-Female NY Duo
 Take Unique Approach to Divorce Mediation

By Peter C. Beller
New York Lawyer
New York Law Journal
April 25, 2006

The shortest divorce agreement that Gae Polisner and Christopher S. Jay mediated took just two weeks, start to finish.

The couple "had spent $63,000 in four months or so of litigation," recalled Ms. Polisner, 41, the female half of Divorce Mediation Services in Huntington. "Literally, they had a court date two weeks off. They said you've got two weeks to resolve this. To this day they seem pretty happy with their resolution."

That example is extreme — the pair's typical clients have not started litigation and take several months to reach a settlement — but mediation is gaining wider acceptance in New York as a faster, cheaper and more humane alternative to litigation.

Ms. Polisner and Mr. Jay, 39, say they are one of the few male-female mediation teams in the state. Aside from that, what sets them apart in an unregulated field that includes social workers and psychologists is that they both attended law school. She found litigation unfulfilling and became a full-time mediator; he still litigates matrimonial cases.

The two met through Mr. Jay's wife's hairdresser, tried working together and found that couples liked getting both a male and a female perspective.

Unlike most court-employed mediators, who usually address only parenting issues, private divorce mediators can tackle the other two major components of divorce: equitable distribution of assets and financial support.

Ms. Polisner and Mr. Jay take a formal approach, instructing couples to get separate lawyers to act as advisors and having them fill out court-recognized forms like a statement of net worth.

At an initial meeting, fees are discussed ($400 an hour) and both parties sign a confidentiality agreement so they can speak without fear their remarks will be used against them in court.

Then the negotiations, with Ms. Polisner and Mr. Jay acting as neutral guides, begin around a conference table in their Huntington office.

A final agreement, which must be ratified by a judge to be binding, usually requires five to 10 sessions lasting two hours or more.

The process can stretch for months, partly because of the difficulty in matching schedules but more often because a spouse puts the brakes on when they feel things are moving too fast.
"The emotional issues are so interwoven with all the financial issues and custodial issues," said Mr. Jay. "Sometimes you have to deal with those issues before you can deal with basic simple facts."

The pair depends on word-of-mouth referrals from "mediation-respectful" attorneys for their clients, most of whom approach them before entering the court system but after the decision to split has already been made.

Couples have to be willing to sit down and talk for mediation to work but that does not mean the process is not contentious and spouses sometimes storm out of the office in a huff. The pair uses a variety of techniques to help couples hammer out an agreement, including "caucusing" with each spouse individually and relying on their legal background to give clients a sense of how an issue might play out in court.

They succeed in reaching a final agreement 90 percent of the time or more, they say.

In the case of the couple with a court date, the expensive litigation and looming deadline provided motivation, but there was still plenty of disagreement.

"They were fighting over custodial and time issues with their child, first and foremost, but also all their financial issues," she said. That meant marathon sessions lasting until two or three in the morning.

Growing Popularity

Divorce mediation has been around for decades but was, until recently, looked upon less favorably here than in other states, especially California, which pioneered court-ordered mediation of child custody and visitation in divorce proceedings.

Resistance came from attorneys, who sometimes see mediation as encroaching on their livelihoods, and the courts, which are wary about referring cases to mediation that involve domestic violence or a similar imbalance of power between parties.

Mediation is not a licensed profession as much as it is a set of skills, taught in a variety of settings to a variety of people, including therapists and others with no legal education.

Court-mandated or in-court mediation programs generally apply their own training criteria. There are numerous professional organizations and the American Bar Association has adopted a model set of standards and guidelines for practicing. The New York bar has not.

There are no statistics showing what percentage of divorce mediators are lawyers or how many divorces in New York are mediated but the practice is growing nationwide.

Cheryl Hepfer, president of the American Academy of Matrimonial Lawyers, said the number of members taking mediation training has grown substantially and some of the academy's older lawyers are now mediating full-time, a practice that would have been unthinkable 20 years ago.

New York has had in-house mediators in Family Court since the mid-1980s. Divorce cases, however, are heard in state Supreme Court, where several pilot programs are under way in Erie, Rochester and Nassau counties and in New York City, said Dan Weitz, coordinator of alternative dispute resolution for the state's Office of Court Administration.

After spending 20 months scrutinizing New York's divorce procedures, a commission led by former Appellate Division, Second Department, Justice Sondra Miller, in a final report issued in February, endorsed expanding the use of mediation. It cited "high settlement rates, party satisfaction with both the process and the outcome and higher rates of compliance with agreements than with court orders."

The commission found that 44 states have laws or court rules that encourage mediation (New York is not one of them) and 14 automatically refer custody and visitation issues to mediators. New Jersey and Connecticut make extensive use of other forms of alternate dispute resolution, such as early settlement panels, as well.

Among New York commission's suggestions: a rule authorizing state judges to refer couples to mediation for parenting issues, which "would represent a significant culture change for the court as well as the Bar."

The report also calls for a law protecting confidentiality in mediation, an important guarantee for couples if they are to proceed openly with each other, mediators say.

The courts are considering the recommendations, but mediation would not be mandatory.

Elayne E. Greenberg, a mediator and parenting coordinator in Nassau County who chairs the state bar's committee on alternative dispute resolution, called the commission's findings a "paradigm shift" and a sign that long-held skepticism among lawyers and judges has given way to recognition "that divorce is not only a legal process but an emotional process."

Continuing Reservations

Some in the legal community still have reservations, though.

"If you have a strong, tough businessman and he goes into mediation with a passive wife you can rest assured he's going to run that mediation," said Dominic A. Barbara, who has a Long Island litigation practice. "The mediators have a vested interest in trying to settle a case. Very often they're looking for future referrals and might want to please the more successful and powerful of the two spouses."

If both spouses are behaving reasonably, he said, there is no reason why their attorneys should not sit down and settle a divorce.
Mediators counter that attorneys, who advocate by a different set of rules, may have their clients' financial interests at heart but not their emotional well-being.

"Attorneys should be used sometimes more intelligently, that is, to fine tune an agreement rather than litigate the hell out of something," commented Mr. Jay.

Ms. Polisner gives an example: Divorce attorneys commonly advise clients not to move out of the marital residence for fear of how it will look to a judge, even if continuing to live together damages the couple's relationship.

She and Mr. Jay will not take on a divorce in which physical abuse is an issue because of the perceived power imbalance, although other mediators, like Ms. Greenberg, may do so under careful monitoring. They will also terminate mediation if they believe a spouse is acting in bad faith.

They see their role as helping to make a difficult situation bearable and to preserve family relationships, especially with a couple's children.

Changing circumstances and living situations also play to the flexible agreements that mediation produces, they say.

High home prices on Long Island make selling off the family house problematic and parents are generally sharing more time with children. Some couples continue to share the home where their children live and rotate between apartments.

Ms. Polisner and Mr. Jay still occasionally choke up during the saddest divorces, when one spouse is blind-sided and is still coming to grips with the fact that their marriage is ending.

"We're both still moved by every case that comes in here," said Ms. Polisner, who is also married with children. "After very mediation we have to look at each other and remind ourselves it could be us sitting on the other side of the table."

— Peter C. Beller is a freelance writer.

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